Privacy Policy

Overview

This policy explains how ZQ Removals handles personal information collected through this website and when you contact the team for quotes or booking enquiries. We collect only the details needed to scope a move, provide a proposal, and run our operations.

We operate in South Australia and handle information in line with Australian Privacy Principles. If you have questions or need this policy in another format, contact the team using the details below.

Information We Collect

We collect the information you choose to provide when you call us or submit the quote form, including:

• Name, phone number, email address, pickup and destination suburbs, preferred move date, move type, and inventory or access notes.
• Additional details you provide about stairs, parking, fragile or heavy items, timing windows, or packing needs.
• Basic technical data captured by our hosting and security tools (such as IP address, browser, and request timestamp) used for reliability, abuse prevention, and diagnostics.

How Information Is Used

We use the information we collect to:

• respond to quote requests and service enquiries
• scope routes, access, inventory, and timing before issuing a quote
• coordinate bookings, packing support, and move-day logistics
• communicate updates, clarifications, and follow-ups about your enquiry
• maintain records for operational, insurance, and compliance purposes
• protect the service from spam or abuse (including Netlify spam filters and honeypots)

Disclosure and Retention

We do not sell personal information. We may share it with service providers that help us operate the site and manage enquiries (for example hosting, email delivery, form handling, spam filtering, backups, or analytics). These providers are required to safeguard the information they process for us.

Information related to quotes and bookings is retained only as long as needed for the purpose it was collected, our operational record-keeping, insurance, or legal obligations. We delete or de-identify data when it is no longer required.

Access, Corrections, and Contact

If you want to access, correct, or delete personal information we hold about you, contact us using the details below. We may need to verify your identity before actioning the request, and in some cases operational or legal requirements may prevent immediate deletion (for example, active bookings or tax records).

For privacy or operational enquiries, call 0433 819 989 or use the contact page. Please include enough detail for us to identify your enquiry or booking.